Shipping Info

ALL STOCKIEST: HOW WILL MY ORDER BE SHIPPED?

ALL DOMESTIC ORDERS ARE SENT USING EACH STOCKIEST INDIVIDUAL SHIPPING ACCOUNT WITH THE FOLLOWING COMPANIES AS OPTIONS: VIA FEDEX, UPS.

ALL INTERNATIONAL ORDERS ARE SENT USING EACH STOCKIEST INDIVIDUAL SHIPPING ACCOUNT WITH THE FOLLOWING COMPANIES AS OPTIONS: VIA DHL, FEDEX, OR UPS.

WE WILL POST TRACKING INFORMATION FOR ALL ORDERS ON THE “TRACKING & ORDERS” SECTION OF YOUR STOCKIEST PORTAL ONCE THEY HAVE BEEN SHIPPED.

CAN I TRACK MY ORDER?

YES, WE WILL POST THE TRACKING FOR ALL SHIPMENTS WEEKLY ON YOUR SHIPPING PROFILE, FOUND UNDER ‘TRACK YOUR SHIPMENT’ BUTTON ON THE WELCOME PAGE. PLEASE ALLOW 24 HOURS FOR YOUR ORDERS TRACKING STATUS TO BE UPDATED.

SPECIFIC TO INTERNATIONAL STORES: WILL I INCUR ADDITIONAL FEES (LIKE DUTIES OR IMPORTING FEES)?

MOST ALL INTERNATIONAL ORDERS, ANY APPLICABLE TAXES AND DUTIES WILL BE BILLED TO THE RECIPIENT. WE DO NOT COVER THESE COSTS, SO BE PREPARED TO PAY DUTIES OR TAXES FOR LARGER ORDERS. ONCE CUSTOM OFFICIALS DETERMINE THE TAXES AND DUTIES DUE, THE RECIPIENT WILL BE CONTACTED TO PAY ANY CHARGES SO THAT THE SHIPMENT CAN CONTINUE TO ITS DESTINATION. UNFORTUNATELY, WE DON’T HAVE ANY CONTROL OVER THIS AND CANNOT LIST AS A GIFT. 

PLEASE PROVIDE ANY AND ALL SHIPPING INSTRUCTIONS IN YOUR “SHIPPING PROFILE” FOR YOUR SPECIFIC COUNTRY AND STORE THAT YOU WOULD LIKE US TO ABIDE BY, IE USING EXPEDITED SERVICES, ACCOUNT INFORMATION FOR THAT SERVICE, SPECIAL NOTES OR DOCUMENTS THAT NEED TO BE APPLIED TO EACH SHIPMENT ETC.

WE SHIP MONDAY THOUGH THURSDAY ONLY, 8AM – 5PM PACIFIC TIME.