Ordering FAQs

WHEN WILL I RECEIVE MY GOWN? 

All gowns take 12-15 weeks to create until they are shipped out. If you need a rush order, there is an additional $300 cost. Please message us with your requested rush time frame as soon as possible so we can arrange the rush. Please note all rush requests are possible, rush confirmations will be determined at time of request. 

WHERE DO I GO FOR ALTERATIONS? 

For that perfect fit, we recommend looking towards your local bridal seamstress to accommodate any minor alterations necessary (a basic google search should turn up some possible options for you). We do not provide this service in house. 

DO YOU ACCEPT REFUNDS OR EXCHANGES? 

Due to the specialization of made to order gowns, all of our dresses are non-refundable / non-exchangeable. If you have any questions, or would like to see additional photos, or any of our gowns please message us. We would be happy to answer any questions that you may have and/or send you more photos. 

CAN I PAY OVER TIME IN 2 PAYMENTS? 

We understand that pulling off the perfect wedding can really add up! In the case that any of our brides want to break up that cost, we allow for paying ½ the price upfront in a non-refundable deposit. The remaining balance is to be paid in 60 days from the original payment date. Purchase won't ship until balance is cleared. 

HOW SHOULD I CLEAN MY DRESS AFTER THE WEDDING? 

We recommend that all of our brides have their gowns dry cleaned after the big day. After dry cleaning has been completed, do not have your gown but rather make sure it's preserved in a box, to resist fabric stretching over time. 

WHERE CAN I TRY ON DAUGHTERS OF SIMONE GOWNS? 

Find out where you can try on our gowns on our retailers and trunk shows pages. If there is not a retailer near you, we’d love to send you the gown to try on at home.