General FAQs

Fresno Bridal Boutique, Clovis Bridal Boutique, Fresno Wedding Dress, Clovis Wedding Dress

WHEN WILL I RECEIVE THE GOWN, IN MY STORE, ONCE THE ORDER HAS BEEN PAID FOR?

ALL OF OUR COLLECTION GOWNS TAKE 12-15 WEEKS (ABOUT 3-4 MONTHS) TO CREATE UNTIL THEY ARE SHIPPED OUT. KEEP IN MIND, THIS TIMELINE BEGINS IMMEDIATELY ONCE THE ORDER HAS BEEN PAID FOR ON YOUR END. YOU WILL FIND AN ESTIMATED ARRIVAL DATE (ESD) ON YOUR INVOICE, (OR A QUICK WAY TO FIGURE THIS OUT IS TO COUNT OUT 15 WEEKS FROM THE DATE THE ORDER WAS PLACED, THE 15TH WEEK MARK WILL BE THE LATEST YOUR ORDER WILL ARRIVE.) 

CAN YOU ACCOMMODATE RUSH ORDERS?

8 WEEKS OR MORE: YES! IF YOUR BRIDE NEEDS A RUSH ORDER BETWEEN 8 – 12 WEEKS, THIS CAN BE PLACED VIA THE PORTAL WITH OUT A REQUEST, THE $300 FEE WILL BE APPLIED TO THE ORDER PLACED AS A RUSH.

LESS THAN 8 WEEKS OUT: WE OFFER THIS SERVICE ON A CASE-BY-CASE BASIS. PLEASE SHOOT US OVER AN E-MAIL WITH THE BRIDE’S WEDDING DATE & WHEN SHE WOULD LIKE TO RECEIVE HER GOWN AND WE WILL LET YOU KNOW AS SOON AS POSSIBLE IF OUR SEAMSTRESSES CAN ACCOMMODATE THE RUSH. ONCE APPROVED THIS CAN BE PLACED VIA THE PORTAL, THE $300 FEE WILL BE APPLIED TO THE ORDER PLACED AS A RUSH. PLEASE INCLUDE A NOTE ON THE ORDER MENTIONING “DOS RUSH APPROVAL”.

MY BRIDE IS ASKING ABOUT LOWERING THE NECKLINE, AND/OR OTHER CUSTOMIZATION TO THE DRESS, IS THIS POSSIBLE?

ALL OF OUR GOWNS COME AS-IS. SINCE OUR SEAMSTRESSES WORK OFF STRICT PATTERNS, AND BECAUSE WE DON’T HAVE THE BRIDE IN FRONT OF US PERSONALLY TO EXPLAIN EXACTLY WHAT CHANGES SHE WOULD LIKE, WE ARE NOT COMFORTABLE CARRYING OUT ANY CUSTOMIZATION ON STANDARD ORDERS.*

SHOULD YOU HAVE A REQUEST FOR A SIMPLE CUSTOMIZATION, FEEL FREE TO SEND THE REQUEST OUR WAY SO WE CAN DISCUSS WHAT THE OPTIONS COULD BE, IF ANY. SHOULD THE CUSTOMIZATION BE APPROVED BY DOS, THIS ORDER CAN BE PLACED VIA THE PORTAL, THE CONFIRMED CUSTOMIZATION FEE AMOUNT, IF ANY, WILL BE APPLIED TO THE ORDER. PLEASE INCLUDE A NOTE ON THE ORDER MENTIONING “DOS CUSTOMIZATION APPROVAL”.

*PLEASE NOTE: IF YOU FIND YOUR CUSTOMIZATION REQUEST IS NOT APPROVED BY DOS, WE RECOMMEND HAVING THE BRIDE DO A CONSULTATION WITH YOUR IN-HOUSE/LOCAL SEAMSTRESS TO SEE WHAT CAN BE ACCOMMODATED WITHIN THE CONSTRAINTS OF THE GOWN. FOR THE MOST PART OUR GOWNS ARE FAIRLY SIMPLE IN DESIGN, AND SO, CAN SOMETIMES ACCOMMODATE CUSTOMIZATION THROUGH AN IN-HOUSE SEAMSTRESS AFTER RECEIVING THEIR GOWN FROM US.

*PLEASE NOTE: YOU WILL FIND ADDITIONAL INFO. REGARDING SPECIAL SIZING & GOWN OPTIONS IN OUR SIZING SECTION.

DO YOU ACCEPT REFUNDS OR EXCHANGES?

DUE TO THE SPECIALIZATION OF MADE TO ORDER GOWNS, ALL OF OUR DRESSES ARE NON-REFUNDABLE/NON-EXCHANGEABLE.